Tristan Dale Brown

742 Arbor Station Drive

Long Beach, MS 39560

228-623-5943

Trigunvash38@aol.com

SUMMARY

I am a highly-motivated, cleared and self-driven individual with an operational and diverse IT background with worldly experience,

proven leadership and interpersonal skills seeking a full-time, challenging position within a highly successful national or international

program in the DoD field.

CLEARANCES

DoD Secret Clearance adjudicated 28 September, 2008 by DISCO.

EDUCATION

University of Southern Mississippi, Bachelor of Science in Information Technology and Minor in Film/Cinematography, MAY2017

Mississippi Gulf Coast Community College, Associates Degree in Computer Servicing Technology, DEC2015

CERTIFICATIONS

Air Education and Training Command; Force Protection; Information Protection; DoD Information Assurance Awareness

IAT Level II; Information Assurance Officer (Appointed as of 2013)

COMPTIA A+ ce Certification: Expiration 08JUL2014

COMPTIA Security + ce Certification: Expiration 08JUL2014

Certificate of Course Completion for CCNA 1 and CCNA 2 Acquired 2007

Dell ESD #523 Certification, Dell Wireless Technology #577 Certification, Customer Satisfaction certification Acquired 2007

ITIL v3 Intermediate IN PROGRESS; COMPTIA NET+ ce IN PROGRESS; MCITP: Enterprise Desktop Support IN PROGRESS

WORK HISTORY

F-35 Joint Strike Fighter Program Office Headquarters (JSFPO)

Contracted to CGI FEDERAL

Service Desk Manager

July 29th 2013 – April 11th 2014

  · Manage a team of five other service desk technicians. Locally, we support 950 users.

  · Support over 2200 clients CONUS and OCONUS.

  · Appointed as Information Assurance Officer (IAO) for SAAR applicants; Reported security topics directly to IAM.

  · Windows XP to Windows 7 migration deployment lead and tester with Integrations team.

  · Running customized ITIL procedures to meet and exceed customer expectations through challenging developments.

  · Remedy monitoring of trends and patterns regarding incidents transcending into problems. Communicated with Integrations.

  · Imaging of multiple types of laptops and desktops via Ghost and WDS.

  · Hold meetings regarding proactive approaches to existing issues, how to save money, be more efficient and stress management.

  · Provide communication and information dissemination pathways to other INFOTECH groups.

  · Support new computers, configure Cisco phones, Blackberries and peripheral devices to VIP and regular clients first day arrival.

  · Report metrics, in conjunction with Network Operations Manager to CIO, Network Engineers, IA Manager, both Project

Managers and other off-site Service Desk Leads via video teleconferencing and/or in-house conferences.

Air Force Office of Scientific Research (AFOSR)

Subcontracted to LOCKHEED MARTIN, METRO SYSTEMS, INC

Systems Administrator

May 20th 2013 – July 29th, 2013

  · Conducts daily Remedy reports showing trends relating to more proactive approaches to current issues.

  · Provide blackberry support for all users from activation to replacement.

  · VOIP telephone configuration through Cisco Call Manager.

  · IT conference room support .

  · Windows 7 migration using Altiris for software and customer data restoration.

  · VPN support and troubleshooting.

  · Creation of user accounts, unlocks, disabling, re-enabling and troubleshooting.

  · AFNET migration experience.

  · Active Directory, Livelink, video teleconferencing and Microsoft Communicator support and troubleshooting.

550th SIGNAL COMPANY, UNITED STATES ARMY, TARIN KOWT, AFGHANISTAN

Contracted to ITT EXELIS

IT Administrator/Service Desk Lead

January 14th, 2012 – January 15th, 2013

  · Responsible for monitoring, operating, managing, troubleshooting and restoring service to any workstation or laptop that is

authorized access to the network.

  · Works with Remedy system to provide logged and detailed work descriptions, provides contact via e-mail and phone call to

supply customer with current and relevant ticket information and status of service consistent with the established 72 hour timeline

associated with priority systems.

  · Working environment includes handling, maintenance, and care of printers/copiers, fax machines, VOIP/phone systems, Microsoft

Exchange Server MMC, Microsoft MMC for User management, server management, workstation management, Print Queue

Management, Microsoft OS XP/2000/Vista/Windows 7, Microsoft 2003/2007, MAC filtering through DHCP management

systems and all pertaining documentation of the proceeding.

  · Conducts IT troubleshooting procedures with the customer either when physically present or over the telephone in such manner as

to be understood by customer.

  · Performs fault isolation/diagnostic functions necessary to determine corrective action to restore normal operation of the users

computers.

  · Able to add, remove, modify, and reset passwords for users within Active Directory Services.

  · Instruct IMO‟s how to do set tasks related to the IT field to better procure a better underlying system of efficiency and reliability

concerning down time for users.

  · Provide customer resolution for issues relating to port security, basic to moderate network issues and outage reports.

  · Responsible for creating the Help Desk newsletter that is visible to Afghanistan and Kuwait supplying the latest know-how and

FAQ resolutions on pertinent issues relating to IT.

  · Starting 01DEC2012 until 07JAN2013, I was placed in the position of Service Desk acting LEAD. Reports were done in a timely

manner, morale was top priority, military/civilian teamwork was essential. In direct line of communication with OIC/NCOIC.

THE PENTAGON

Contracted to WASHINGTON HEADQUARTERS SERVICES, PENTAGON FORCE PROTECTION AGENCY (PFPA),

DEPARTMENT OF DEFENSE (DoD), ADVANCED SYSTEMS DEVELOPMENT (ASD)

WHS/ITMD/PFPA Help Desk Analyst Tier II

October 11th, 2011 – January 11th, 2012

  · Team responsibility for approximately 8,000 customers within the Information Technology Management Directorate group

(ITMD) and the Pentagon Force Protection Agency (PFPA).

  · Monitor and manage ticket queue for pending technical work by technicians. Open, track and close trouble tickets while ensuring

problem ownership and promoting end-user satisfaction.

  · Provide immediate assistance with resolving/expediting customer requests via Dameware, over the phone, or in person.

  · Track activity fields and report to engineers via remedy a new process or ways to make a process better through reflective

feedback.

  · Run daily reports on all CRQ‟s, tasks, and statuses in Remedy.

  · Maintain 100% uptime with police servers in Richmond, VA and other locations so as PFPA officers are able to report in tags and

get instant results. Downtime would be immediately reported to higher management.

  · Typical and atypical Microsoft OS support for Vista and Windows 7; software support for Microsoft products, special softwares

and networking and hardware issues.

  · Ensure all customer accounts have been created properly through proper verification channels.

PROGRAM EXECUTIVE OFFICE ENTERPRISE INFORMATION SYSTEMS HQ (PEO EIS) FORT BELVOIR

Contracted to ACTIONET

Senior PC Support Specialist Tier II/III

October 12th, 2010 – August 24th, 2011

  · Maintain complete operational status for desktops and laptops in the PEO EIS HQ office buildings; which are responsible for

executing roughly 56 percent of the Army's IT budget.

  · Write, edit, proof-read and produce SOP's, guidelines, policies, and scripts.

  · Use Dell KACE to run automated scripts for network conformance, group policy, and precepts.

  · Provide top level support for ranked military U.S. Army officers up to two-star general, government civilians up to a GS-15 and

SES, and to all supporting contractor, subcontractor, and visiting employees of PEO EIS HQ.

  · Create, monitor and log server-side backup tapes; analyze, document, and report network outages and performance, troubleshoot

network issues, and conform to industry network security standards.

  · Work proficiently with Cisco IOS/CAT OS, RDC, DameWare, Windows Vista, Blackberry phones, iPhone 4 smart phones,

VLAN administration, DHCP administration, and Remedy.

  · Full AD administration management company-wide for PEO EIS; close and immediate contact between help desk and NEC

Belvoir and AESD for escalated issues.

  · Maintain inventory of computers and mobile broadband devices.

  · Coordinate ability for staff to remotely access electronic data.

  · Configure new desktops and laptops for travel for both US and abroad.

  · HIPS, HBSS, AtHoc and firewall configuration knowledge.

  · Network cabling, desk-side phone configuration and chain of custody reports (DD2875) for new employees.

  · Able to document and create new „Knowledge Bases' under the Dell KACE system.

  · Able to convey to the customer a high standard level of patience, understanding, and sympathy as the issue at hand is resolved.

  · Maintain the printer and user data server.

  · Work with customers to complete data back-ups for later retrieval.

  · Maintain DoD policy and rules with the customer base of what is and what is not allowed on the network.

  · Enforce D.A.R. and other security protocols for computer-based systems.

  · Provide continued, multi-tasked levels of support with the upmost pride and concern.

THE PENTAGON

Subcontracted to LOCKHEED MARTIN, SYSTEMS INTEGRATION, INC. (SII), UNITED STATES AIR FORCE, 844th

COMMUNICATIONS SQUADRON

Computer Technical Support Analyst Tier II

October 5th, 2009 - September 20th, 2010

  · Assist in the Client Asset Refresh process. Activities include deploying new PCs, transferring data, and wiping hard drives for

PCs identified for disposal or re-use.

  · Perform a variety of routine tasks that are technical in nature, including assembly or installation of parts, testing and operational

checks and interconnection of computer hardware systems and peripheral equipment.

  · Works closely with the customer to schedule service calls and provide frequent status on their request/problem through e-mail and

Remedy.

  · Monitor problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.

  · Interface with workstation engineering, system administrators, upper management, HAF top twenty, and other technicians to

develop fixes for hardware and software problems and documents users' problems through the use of an online problem

management system including opening, updating and starting and closing problem tickets via in person or through remote desktop

configuration.

  · Convey to the customer, whether it is military, contractor, or civilian employee, the issue, problem, or technical discrepancy, in a

language that is clearly understandable and relatable in reference to the above stated in clear "people talk" when necessary.

  · Complete tasks related to Microsoft Windows active directory, information assurance, quality control, database entry, network

diagnostics, future proofing concepts related to information protection and hardware/software conformity to the mission objectives

of top military officials; also including SCIF's, laboratories, NIPR and SIPR locations.

TAC SECURED

Subcontracted to LOCKHEED MARTIN, ARMY CORPS OF ENGINEERS, DELL PROJECT

Classified IT Technician

August 2008 - May 2009

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SYSTEMS PLANNING AND ANALYSIS

Summer Intern – IT Helpdesk Support

June 2007 – August 2007

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Maintained Army and Air Force sites including: Anchorage, AK Fairbanks, AK Vicksburg, MS St. Paul, MN.

Completed classified data migrations, installed and configured IAVA patches and customer-provided software.

Supported the Lockheed Martin project manager in building Army Gold Standard software bricks for IT departments.

Professionally performed networking, VPN configurations, “closet wiring,” anti-virus installs, customer relations, customer

o questionnaires, troubleshooting and decisive critical issue scenarios.

Responsible for providing phone and desktop support for approximately 100 local and remote users for a mid-sized U.S.

defense contractor located in Washington, DC. Provided assistance with issues related to file permissions, Active Directory,

Windows XP, Microsoft Office, laptop/desktop support, proprietary software systems, and various network peripheral devices.

Pro-active monitoring of the corporate IT system to ensure maximum capability, order tracking, hardware repair and installation

and maintenance of the helpdesk ticketing system (Remedy).

TECHKNOWS

Computer IT Manager

September2007 – December 2007

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Interim store manager; Responsible for managing all aspects of store operations including customer service, merchandising,

inventory control, and store upkeep.

Built personalized PCs from the ground up, aided in the installation of customer networks and created customer websites, when

required.

Contract management including VOIP servers, business/customer relation management, database and server farm upkeep.

ON-SITE COMPUTER REPAIR

Computer Technician

May 2006 – August 2006

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Provided professional assistance to customers having hardware- and software-related problems with their supported desktop,

laptop or peripherals. Support was provided in a timely manner while maintaining a high level of customer satisfaction.

Maintained standard software configurations, including troubleshooting, loading and configuring software images, and

supported applications and drivers. Resolved basic connectivity issues, recommended hardware and software solutions, and

provided phone support to customers, as needed.

PERSONAL AND PROFESSIONAL REFERENCES

PERSONAL

Dale Brown

Senior Engineer OPNAV

Systems Planning and Analysis, Inc. (Pentagon)

703-475-3119

______________________________________

PERSONAL

Katrina Wood

Medical Laboratory Technician ASCP

Memorial Hospital – Gulfport, MS

228-219-9488

______________________________________

PROFESSIONAL

Gerald Battle

SII Project Manager 844th CS/SCBT/O

Systems Integration, INC. (SII) (Pentagon)

703-693-6991

______________________________________

PROFESSIONAL

Josh Smith

IT Administrator

ITT EXELIS

352-870-6811

______________________________________

PROFESSIONAL

Michael Murphy

Computer Center Support Analyst

NMCC, U.S. Government

401-528-7949

______________________________________

PROFESSIONAL

Vasili Ikonomidis

WHS-ITMD

Service Desk Manager (Pentagon)

571-372-0266

_____________________________________

PROFESSIONAL

Will Gilbert

ITT Exelis

Tarin Kowt, Afghanistan Site Manager (Afghanistan)

079-696-6072

______________________________________

PROFESSIONAL

Kathryn Burke

1LT US Army Signal Corps (OIC I directly reported to in AFG)

660-238-6856

______________________________________

PROFESSIONAL

Dudley Nesbitt

Network Operations Manager – F-35 Joint Strike Fighter Program Office Headquarters

CGI FEDERAL

804-586-6450